Synopsis Plus: Book Summaries

Questionnaire

Youâ€™ve had a rough day, and youâ€™re in a bad mood. Suddenly, the phone rings and itâ€™s a customer calling. How should you behave on the phone when youâ€™re having a bad day?

Let your mood show; people understand bad days.

Apologize and ask to call them back later.

Keep your mood and personal stuff separate from how you sound on the phone.

Rush through the call to finish it quickly.