Lead from the Core

Jay Steinfeld

Lead from the Core
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About this Author

Jay Steinfeld, the founder and ex-CEO of Global Custom Commerce, also sits on company boards and serves as a director for the public company Masonite. Additionally, he teaches entrepreneurship at Rice University's Jones Graduate School of Business. His insights and experiences inform his book "Lead from the Core," which delves into the essence of effective leadership and its impact on organizational success.

First Edition: 2021

Category: Business & Money

Sub-Category: Business Culture

11:31 Min

Conclusion

8 Key Points


Conclusion

Values are really important but sometimes people forget about them. Being better, honest, and positive can help you and your business do well, even when things are tough. It's okay to feel happy and sad, and being thankful for what you have can make life and work better.

Abstract

In today's dynamic world, core values serve as guiding lights in both personal and professional realms, often underestimated yet essential for decision-making. Tom Ziglar's emphasis on virtues and Jay Steinfeld's entrepreneurial journey highlight the significance of continuous improvement, experimentation, transparent communication, and maintaining positivity amid challenges. Steinfeld's principles, including "Evolve Continuously," "Experiment Without Fear of Failure," "Express Yourself," and "Enjoy the Ride," reflect his journey from garage start-up to industry leader, emphasizing resilience and gratitude in life's journey.

Key Points

  • Core values often lack respect, being merely superficially acknowledged in business and life.
  • Understanding and living by core values is crucial, as they guide actions and serve as a moral compass.
  • The "four Es" (essential, principles, clear direction, powerful combination) are crucial core values for individuals and organizations.
  • Continuous evolution is essential for personal and professional growth, emphasizing the importance of hiring adaptable employees.
  • Small businesses can grow through strategic partnerships and continuous improvement.
  • "Experimenting without fear of failure" is crucial for personal and professional development, encouraging a culture of innovation.
  • "Express Yourself" promotes transparent communication, vital for exposing team potential.
  • "Enjoy the Ride" encourages a positive attitude and finding joy in life's journey, essential for personal and professional fulfillment.

Summary

Core values crucial in life and business, are often just acknowledged superficially

Core values often don't get the respect they deserve. In business, they're usually just empty words on lunchroom walls or hidden in annual reports. In life, they're the solid principles taught by parents and clergy but often forgotten by many.

Instead of ignoring core values, understand that they drive your most important actions. They're the hidden concepts guiding your actions, thoughts, and how you present yourself. Carefully consider your values and distinguish between those you claim to believe in and those you actually live by. The values you truly live by are your moral compass and the foundation of your inner strength.

The 'four Es' are essential core values for individuals and organizations

Core values, like the "four Es," are essential principles that guide our lives and businesses. They provide a clear direction for making decisions and taking action. Each of the "four Es" has its unique benefits, but when used together, they create a powerful combination that can lead to significant growth and success.

It's best to focus on one principle at a time, allowing its impact to build gradually. This approach is similar to how compound interest grows your investments over time. By embracing these values, you'll set a strong foundation for your company and ensure you're following the right path.

œcontinuous evolution: improve yourself and your company consistently
Living a good life means always getting better at everything we do, whether it's our job, how we see the world, or dealing with tough times with a smile and confidence. This isn't just true for people; businesses need to grow in good ways too. A big part of this is making sure employees can get better at their jobs and really enjoy their work.

It's key to hire great people who are ready to handle changes without fear. This means asking deep questions during interviews to see if they can adapt well and contribute positively to the company's culture.

A crucial moment in the interview is when you ask what they think about always trying to improve. Depending on their answer, follow up with, œWhat are you currently doing to improve yourself? This way, you can find people who naturally aim for personal and professional growth. Hiring enough of these people means your company will become stronger, more united, more effective, and more successful as it continue to develop.

Grow Your Small Business

Entrepreneurial companies often start small, barely able to cover expenses and pay salaries. However, they can grow into large, profitable operations. Management consultant David G. Thomson explains in his book "Blueprint to a Billion" how small businesses can become big. He talks about "Big Brother/Little Brother Alliances," which are partnerships between large and small companies that help both.

For example, Jay Steinfeld faced a challenge: his online company wasn't reaching enough customers. He found a solution by partnering with Sears and Wayfair, selling his products under their brand names. Although these deals weren't very profitable, they had other advantages. They proved to Home Depot that Steinfeld's company could develop software compatible with theirs. Steinfeld saw this as a small risk for a big opportunity, and it paid off.

As your business grows, always be open to making necessary changes. Continuously review and enhance every part of your operations. Regardless of your company's level of success, understand that there's always potential for further improvement.

"Experiment without fear of failure".
When trying new things, it's important to accept the possibility of failure. The key is to keep trying, even if success isn't immediate. These experiments, even if they don't succeed, can be personally empowering, and even small ones can be significant.

Encourage your employees to be open to trying new things, even if they might fail. For your company to grow, your employees need to grow too. Their chances of advancement improve greatly when they're willing to take risks.

To attract employees who are open to trying new things, build a reputation as an innovative place to work. To do this, promote a culture of "formal experimentation." For example, start by holding brainstorming sessions where people can come up with multiple ideas and hypotheses. You might explore how to get bigger orders, improve customer satisfaction, get more referrals, or encourage repeat business.
Encourage experimentation in your firm

Consider how new ideas could benefit your company. Balance this with the time and cost of testing. Experiment thoroughly but quickly, a strategy called "furious experimentation." Don't let hesitant employees stop you from testing. Common objections include:

  • Fear of job loss if experiments fail.
  • Lack of compensation for experimenting.
  • Emphasis on following instructions, not speculating.
  • Expectation to consider negative effects of actions, hindering experimentation.
  • Lack of formal processes for deciding which experiments to perform.
  • Lack of analytical expertise for rigorous testing.
  • Little time for duties beyond regular responsibilities, including experimentation.

œExpress Yourself gives employees permission to speak candidly.
It's common for people to hold back their thoughts, especially at work. But when employees feel they have to censor themselves, it kills their creativity and drive. Businesses rely on their employees' ideas, but if they feel restricted in what they can say, they won't contribute as much.

In both business and life, the œbest answer wins,. but To brainstorm effectively, people need to feel comfortable sharing their honest thoughts and ideas. It's crucial to create an environment where employees know they can speak truthfully and openly. Encourage transparent communication to unlock the full potential of your team.
Implement five strategies to encourage open and honest communication among your team members:

  • Attend Meetings: Be attentive to how people express themselves in meetings. Notice if they feel comfortable sharing their thoughts. Make it clear that you value honesty in discussions.
  • Review Reports: Check employee reports for confirmation bias, where people tend to favor information that confirms their beliefs. Correct any biased reports.
  • Meet with Managers: Have individual meetings with key managers to identify any obstacles to important projects. Collaborate to remove these barriers.
  • Flatten Hierarchy: Keep your organization's structure simple. Avoid unnecessary layers of management. This reduces delays and misunderstandings.
  • Lead by Example: Set a good example for your employees. Be truthful in your communication and encourage others to do the same.

œEnjoy the Ride acknowledges that business and life can be tough.

Even when you have a clear plan for your life or business, obstacles can arise. How you respond to these challenges is key. It's important to embrace the journey, despite its ups and downs. Life is short, so make sure to enjoy the ride and have fun in your daily activities and work. Everyone deserves to have fun.

Your ability to persevere and stay positive sets an example for your employees. Your goal, even if you're introverted or find it hard to feel joy, is to show confidence without stress. Be friendly with your team, smile, and bring humor to the workplace. Show that work can be fulfilling, even when faced with challenges. Your positive attitude will inspire your employees to be more engaged and productive.

Your executives will follow your lead, reflecting your attitude and actions in their interactions with other employees. Your positivity will spread throughout the company, leading to happier and more productive employees. Remember, happy employees lead to better products, increased revenue, and higher profits.

Happiness may coexist with grief

Happiness and sadness often blend together. Joy and sorrow can balance each other, much like the mix of acidity and sweetness in wine. Grief can even enhance the meaning of happiness.

Steinfeld shares the story of his wife Naomi, who passed away from breast cancer at a young age. They had been married for 26 years and had three young children. Her death prompted Steinfeld to reassess his life. This reflection helped him identify his core values and appreciate how joy and sorrow can coexist.

It's important to acknowledge feelings of sadness when necessary. Life can be challenging, but it's like looking at a glass that's both  œhalf empty and half full. . Being grateful for what you have can give you strength and gratitude in both life and business.

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