The B2B Social Media Book

Kipp Bodnar and Jeffrey L. Cohen

The B2B Social Media Book
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About this Author

SocialMediaB2B was co-founded by Kipp Bodnar from HubSpot and Jeffrey L. Cohen from Radian6, both social media strategists.

First Edition: 2012

Category: Business & Money

Sub-Category: Processes & Infrastructure

11:56 Min

Conclusion

7 Key Points


Conclusion

Leveraging social media for B2B marketing requires strategic alignment, clear objectives, and consistent effort. It's about more than just creating buzz; it's about generating leads, proving ROI, and reaching a wider audience. Accept its power wisely and watch your business thrive in the digital landscape.

Abstract

B2B companies should use social media to understand their audience and build relationships. Many B2B firms miss out on the benefits of social media because their leaders don't realize its potential. In their guide, experts Kipp Bodnar and Jeffrey L. Cohen explain social media's benefits for B2B businesses, including ROI calculation and tailored strategies for different platforms. They emphasize clear communication and quality content, advocating for long-term investment in social media over short-lived ads. Their approach includes SEO, ROI tracking, and diverse content like webinars and e-books to boost lead generation and business growth.

Key Points

  • Social media boosts B2B marketing by saving costs and increasing leads.
  • Clear offers and calls to action are vital for generating leads online.
  • Create engaging content to improve shares and expand your audience.
  • Track your social media success by measuring customer value against costs.
  • Use keyword strategies to increase visibility and attract more visitors.
  • Regular content updates on platforms like blogs and LinkedIn enhance engagement.
  • Utilize social media to improve visibility at trade shows and events.

Summary

Streamline B2B marketing via social media platforms effectively

Social media can skyrocket your business-to-business (B2B) marketing game by saving you money, boosting your leads, and proving the worth of your marketing efforts with solid returns on investment. Surprisingly, many CEOs doubt whether marketing activities impact their company's profits. But with social media, you can show them the direct link.

This new tech is like a mix of creativity and smarts clashing together, sparking a revolution. Wanna get ahead? Jump in, but only if social media fits your business vibe. Not all companies vibe with it. If you're small, like, serving five customers or less, just talk to them directly, keep it old-school with face-to-face chats. And if your customers are hidden behind tough security walls, for example, in the military, they won't be scrolling through social media feeds. And hey, if you need to sell stuff fast, social media might not be your best bet. It's not the superhero of quick sales. Plus, it's a big time and money commitment. So, before diving in, make sure you're ready to splash out on a solid strategy.

In traditional marketing, you rent attention with ads. But in social media, when people read your posts or watch your videos, you own their attention. Paid ads fade away, costing you just once. Social media content lives on forever online, more like a lasting investment than a one-off expense.

Generate leads through social marketing

To attract more customers through social media, follow these five steps:

  • "Get the basics right" - Make sure your offers and calls to action are clear and easy to find. Use landing pages with forms for visitors to fill out. Keep track of who's interested in your offers. Create content that focuses on solving problems and matches your offers.
  • "Maximize content discovery" - The better your content, the more people will share it. Keep your ideas simple and easy to understand. Use tools like Google Alerts, Twitter Search, and Board Reader to see how people react to your content.
  • "Create conversion ubiquity" - Make it easy for people to take action on your content. Put calls to action next to your blog posts and other content. Make sure there are ways for people to respond to your posts everywhere.
  • "Test and fail fast" - Get your content out there quickly. Don't spend too much time getting approvals. Post frequently and see what works.
  • "Optimize for maximum lead flow" - Work on getting more people who visit your website to become leads. Use web analytics to see where your website traffic comes from and how you can get more of it.

"Search Engine Optimization" (SEO)

To make sure more people find your business online, smart B2B marketers tweak their content so search engines can easily pick it up. They match their website's content with how search engines work. To get more hits on your website when people search for businesses like yours, use a "unified keyword strategy." Choose a set of main keywords and use them a lot in your content.

Make sure your page title highlights a keyword from your web address (URL). Repeat these words throughout your page content. Craft a compelling meta description that describes your page effectively. Choose five unique keywords relevant to your business and write separate blog posts for each one. Keyword rankings matter less now than in the past. Social media's personal touch has made keyword rank less important. Today, search is social, and what matters most is your social media engagement - likes, updates, and content sharing.

Creating inbound web links boosts your site's popularity with search engines. Aim for links from reputable sites like CNN.com. Blogs also help with inbound links. Encourage partners and contacts to link to your site. PR reps should ask media outlets mentioning your firm to include links to your website.

Social media ROI

Social media isn't just about creating a buzz; it can also make you money. By gathering the right data for social media ROI (Return on Investment), you can show how much money social media brings in compared to what you spend on it. To figure out your social media ROI, use this formula: subtract the total lifetime value (TLV) from the cost of acquiring them (COCA), then divide that by COCA. TLV means the average amount of money a customer spends with your business over their lifetime. COCA includes all your marketing costs, like salaries, outside agency fees, and advertising expenses for a specific time, whether it's a month, quarter, or year.

You can figure out where your leads are coming from using two methods. First-action attribution looks at the first place someone clicked a link to your website, like from a tweet. Last-action attribution focuses on the last marketing step before a sale, such as clicking on a pay-per-click ad. Both methods help you see how much money you're making from your social media efforts. To keep track of your return on investment (ROI) and lead generation, check your social media stats at least once a month. Big brands might want to check weekly. Forget about meaningless numbers like follower counts or impressions. Instead, focus on leads and the money they bring in.

"Social Media Reach"

Many B2B marketers focus too much on targeting and forget about reaching a wider audience, which can help influence more customers. Social media platforms offer great chances to persuade the key people who sway your target customers. Here are six proven ways to boost your reach:

  1. "Start a contest" - Offer prizes related to your business.
  2. "Ask for connections" - Tell prospects directly what you want them to do, like joining your email list.
  3. "Get more links" - The more websites link to yours, the better your return on investment.
  4. "Make it easy to join and follow" - Visitors to your website should find it easy to follow you on social media with as few clicks as possible.
  5. "Create more content" - Provide plenty of high-quality content and update it regularly.
  6. "Tell a story" - Share narratives that focus on what matters most to your prospects.

Webinars, E-books, Videos, and Beyond.

Catchy social media offers can help attract potential customers. For many B2B companies, e-books ranging from 10 to 50 pages are effective because they're informative and entertaining. A good e-book needs an interesting title, lots of headlines and images, and links to your online content. Make sure your e-book's file name includes your company name.

Webinars are another great way to generate leads. Promise attendees that you'll send them the webinar videos and slides via email. Keep the slides simple, with just the key points, and include important takeaways. Create a "video site map" for your website so Google knows you have video content.

Other useful B2B marketing options online include

  • "Blogs" " Your blog is like the heart of your online presence. Keep it alive by posting new stuff regularly, using keywords people search for. Make sure it looks good on phones and tablets. Try to add something new to it at least once or twice a week. Keep it on your company's website so visitors can find it easily. After each post, tell people what you want them to do next. Also, don't forget to share your posts on Twitter, Facebook, and LinkedIn. And hey, ever thought about turning your blog posts into audio? It's worth considering!
  • "LinkedIn" "LinkedIn is where professionals hang out online. Create a profile for your company and add links to your blog, Twitter, and product videos. Join some groups related to your industry. Connect with as many business people as you can and share your content with them.
  • Twitter "Twitter is a bit like a giant bulletin board where people post short messages. You can follow anyone you want without needing their permission. Start by searching for stuff related to your industry using tools like HootSuite or TweetDeck. Remember the 10-4-1 rule: for every 10 tweets you share from other sources post 4 of your updates or blog links and 1 link to a landing page. Sharing your content helps you reach more people on Twitter.
  • Facebook- is a massive social media platform with almost a billion users, and half of them log in daily, making it a great way to reach a lot of people. You can connect with them through your business page, which will show up in web searches. It's important to provide top-notch content to stand out, but since Facebook is huge, you should try different Call To Action (CTAs) and offers to see what works best. To boost your visibility, you can use Facebook's EdgeRank algorithm. Another effective option is using "Sponsored Stories advertising" for lead generation.
  • Email- is a key tool for B2B marketing. Sending out newsletters regularly is a good idea " aiming for once a day can yield better results. Studies show that emails sent between 6 a.m. and 7 a.m. tend to get the most clicks.
  • The mobile web "Mobile compatibility is crucial since most executives use smartphones. Make sure your social media content is easy to view on mobile devices by adapting it accordingly. You can "mobile-optimize" your blog posts and other content to ensure they look good on smartphones, tablets, and other gadgets. Creating a "mobile style sheet" can help mobile browsers display your content properly. While you could also make a separate mobile site, it might not be as efficient. Avoid B2B mobile apps since they often hide valuable content in a closed system, limiting their effectiveness for marketing and lead generation.

Business exhibitions

Social media isn't just for online success; it can boost your game at trade shows too. Check out Twitter to see what people are planning for the next big event. Then tailor your approach to match their interests. Use apps like Foursquare to get more foot traffic to your booth. And don't forget your blog, Facebook, and LinkedIn to drum up even more attention. Virtual conferences and sales talks? Yep, you can do those too with webinar platforms.

Smooth the Obstacles on Your Path

To avoid the hassle of getting every little thing approved by the legal team at work, simply ask for permission to post updates on social media without having to go through official channels. Push to make sure that company management won't block access to social media, even though about one out of every three big firms does. If the higher-ups aren't sold on using social media for marketing, propose starting a trial run to show them the benefits of generating leads and getting a good return on investment for the company.

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