Intelligent Data-Driven Marketing: When Physicists Start Thinking about Marketing

Mathias Elsässer

Intelligent Data-Driven Marketing: When Physicists Start Thinking about Marketing
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About this Book

Mathias Elsässer, a physicist and marketing expert with 25 years of experience advising Chief Marketing Officers (CMOs), observes a significant shift in marketing strategies. Traditionally reliant on creativity, modern marketing now emphasizes data-driven approaches, termed "Math-Men" marketing. Elsässer highlights the importance of tracking and guiding individual customers through their purchasing journeys using data analysis, drawing parallels with the transformative era of "Mad Men." Through his framework, Ma.tomics, inspired by physics principles, Elsässer aims to simplify marketing complexities, offering valuable insights for navigating the digital landscape.

First Edition: 2022

Category: Self-Help

Sub-Category: Marketing And Sales

10:31 Min

Conclusion

7 Key Points


Conclusion

Marketing, like physics, uses data to understand and predict behavior. The Ma. Tomic's framework breaks marketing into simple steps, focusing on flexibility, creativity, and technology. Success comes from quickly adjusting, using data, and guiding customers through personalized experiences.

Abstract

Mathias Elsässer, a physicist and marketing expert with 25 years of experience advising Chief Marketing Officers (CMOs), observes a significant shift in marketing strategies. Traditionally reliant on creativity, modern marketing now emphasizes data-driven approaches, termed "Math-Men" marketing. Elsässer highlights the importance of tracking and guiding individual customers through their purchasing journeys using data analysis, drawing parallels with the transformative era of "Mad Men." Through his framework, Ma.tomics, inspired by physics principles, Elsässer aims to simplify marketing complexities, offering valuable insights for navigating the digital landscape.

Key Points

  • Marketing strategies benefit from a physics-inspired mindset, promoting innovation and clarity.
  • The "Ma.tomics" framework simplifies marketing complexities, enabling versatile strategies.
  • Data-driven marketing relies on real-time insights, guiding audience interactions effectively.
  • Agility and technology mastery are crucial for optimizing marketing performance and adaptability.
  • Understanding marketing metrics through simple analogies enhances comprehension and application.
  • Harnessing Big Data analytics and predictive models anticipates audience behavior, maximizing impact.
  • Translating physics principles into marketing yields valuable insights, guiding strategy evolution.

Summary

Apply physics in marketing illuminates strategies and prompts innovation.

Approaching marketing with the mindset of a physicist can shed light on practical marketing techniques and suggest innovative approaches. Just as physicists use thought experiments and fundamental principles to explore the physical world, marketers can adopt similar methods to analyze marketing strategies. Physics concepts can also directly relate to marketing: Just as physicists investigate subatomic particles and forecast their behaviors, marketers can assess and anticipate the actions of their target audience using predictive IT models.

Traditional marketing, reminiscent of the "Mad Men" era, relied heavily on creativity and measured success based on impressions or clicks after the fact. However, modern marketing has evolved to prioritize data. Data-driven marketing still values creativity but emphasizes using concrete data over marketers' instincts. Math-Men marketing takes this further by employing advanced tools that enable marketers to track and guide individual customers throughout their journey.

Simplifies marketing into the elemental data-driven framework for clarity and effectiveness.

The ma. tomics framework simplifies modern marketing by breaking it down into its basic parts. Marketers can use these parts individually or combine them to come up with clever, data-driven strategies. According to Ma. Tomics, each marketer operates within their marketing world. This world includes the business's basics – its plan, systems, and processes – along with its target audience, content management system, and budget choices. Using a marketing taxonomy, which is like a data blueprint, marketers can collect and analyze market data to gain insights. Other areas covered by the ma. tomics framework includes portfolio and program management, creative management, and agile campaign management.

Lookalike modeling software assists marketers in aiming at specific audiences by locating their top customers and organizing new users who are likely to transform into high-converting clients. This functionality promotes accurate targeting, another component of the marketing automation framework.

Marketing Performance

The framework also takes into account tools and strategies like audience profiling, optimizing the mix of paid/owned/earned activation, the impact of the sharing economy on social networks, optimizing action flows, demand and pricing windows, and more. Creativity remains a crucial aspect.

The Ma.tomics framework aids marketers in consistently improving performance across various marketing channels and platforms. However, in today’s data-driven marketing environment, businesses won’t succeed by developing overly complex systems filled with excessive creative adjustments, bots, and predictive models. Instead, they will excel by accepting streamlined and flexible processes.

Thought experiments clarify marketing metrics.

Physicists often use thought experiments to simplify complex concepts, making them easier to grasp. Similarly, let's imagine understanding marketing metrics as a scenario in a room filled with people. Imagine your message as words written on balls, with a person hitting them into the room. As people catch these balls, they see your call to action - like a message prompting them to purchase a basket from a pile in the corner. This scenario relates to marketing metrics: Your target population represents everyone in the room who could potentially participate. Planned costs and impressions are like the number of balls you have in your basket and how much you've spent on them. Actual costs and impressions are the balls you've thrown and the money spent on them.

Gross reach is the total number of times you hit someone in the room with a ball, while net reach is the number of people who catch a ball. Conversions occur when people catch a ball and decide to purchase a basket. And the sales amount is simply the number of baskets sold. You can adapt this basic scenario to visualize more complex campaigns. For instance, testing two different marketing strategies would mean throwing balls into two separate rooms. This simple analogy helps demystify marketing metrics, making them easier to understand and apply in real-world scenarios.

Predict audience actions via Big Data analytics and smart KPIs from past behavior.

Marketing teams need to adapt to the digital age by shifting focus from simply counting clicks and impressions online to harnessing the power of Big Data platforms. These platforms analyze individual actions throughout a customer's journey, providing valuable insights. Data collection involves two main types: quantitative measures, which include various metrics like segment size, impressions, conversions, and sales amounts; and qualitative dimensions, such as campaign identification and audience segmentation.

Analyzing this data helps identify key performance indicators, like share of the market, marketing pressure, cost per action, and conversion rate. "Closing the loop" means using results as feedback for continuous improvement. Organizations progress through stages in their use of data, from basic reporting to predictive analysis and ultimately, prescription, where future actions are determined based on data analysis.

Translatephysics laws into marketing language yields valuable insights.

In fluid dynamics, the law of continuity tells us that when water moves through a pipe, its speed changes depending on the pipe's size. In marketing, this means aiming for a smooth flow in your strategy. A marketing team benefits from a streamlined process, going from ideas to action quickly, which helps prevent delays and boosts campaign effectiveness.

Isaac Newton's idea states that every action in a system triggers an equal and opposite reaction. Think of it like a pendulum swinging back when pushed. In marketing, this means realizing that making changes takes time. For instance, improving click-through rates won't lead to instant success, as the system tends to resist sudden shifts.

The Second Law of Thermodynamics explains that disorder in a system tends to increase over time unless energy is invested in making things better. In marketing terms, this means that without constant effort to improve and adapt, chaos creeps in. A successful marketing strategy needs to evolve continually, not stay static.

Data influences creativity akin to gravity's pull.

Albert Einstein, a famous physicist, suggested in his theory of special relativity that scientists should measure all speeds relative to the speed of light. In marketing, creativity is like the speed of light—it sets apart those who are ahead of the competition from those who are falling behind. When you're using an agile closed-loop system, remember that moving faster gives you more time for other tasks, because, as Einstein put it, time changes depending on how fast you're going.

Einstein described gravity as the bending of space caused by an object's presence, a natural consequence of its existence. In marketing, data acts similarly to gravity. As you collect data, you'll likely attract services and applications eager to leverage the increasing value of your data, much like the gravitational pull Einstein described. By building extensive, well-organized collections of audience-focused data, you can benefit from positive network effects, making it harder for new competitors to enter the market. And as you gather data, shifting from the era of "Mad Men" to embracing math-based strategies, you'll also change the course of creativity.

Effective data-driven marketing relies on developing internal capabilities.

Physicists explain that the universe is made up of about 100 different types of atoms. Despite this limited variety, the universe's complexity comes from how these atoms are arranged. Similarly, the ma. Tomic's framework offers a set of basic building blocks that can be rearranged, much like Lego pieces, to create a wide range of unique marketing programs. This framework is also useful for navigating your organization's digital transformation as you adjust marketing methods and incorporate new cloud-based IT platforms. To guide your organization towards a data-driven marketing approach, focus on developing the following key abilities:

  • Guide Your Audience:

Shift focus from tallying actions, such as clicks, towards guiding users through their journeys by applying insights gleaned from their past behavior.

  • Real-Time Data Accessibility:

Harness the potential of Big Data by ensuring its availability in real-time and with zero delays.

  • Closed-Loop Operations:

Efficiency and effectiveness enhancements stem from continual efforts to optimize flow and innovate methods to attract audiences.

  • Expertise of the Technology Stack

The organization's Chief Marketing Officer (CMO) should invest in Big Data tools and frameworks, marketing clouds, and platforms for workflow and planning to achieve the optimal tech stack.

  • Agile Operations:

Accept a strategy of "run fast, fail fast." Utilize data to pinpoint unsuccessful marketing efforts and transition to tactics with higher returns and lower investments.

  • Empower the Organization:

Acknowledge that people are not robots. Find inventive ways to manage their skills and behaviors as the organization transitions to a data-driven model. 

In the evolving landscape, successful businesses will be those equipped with the acumen to navigate vast volumes of data, discerning its relevance to their objectives and extracting invaluable customer insights. Speculation is rendered obsolete as the integration of data, algorithms, and an agile target operating model facilitates the formulation of marketing initiatives with a high likelihood of success.

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