Working from Home

Karen Mangia

Working from Home
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About this Author

Karen Mangia, the Vice President of Customer and Market Insights at Salesforce, has been telecommuting since 2002. She is also the author of "Success from Anywhere" and "Success with Less," offering insights into remote work and productivity strategies.

First Edition: 2020

Category: Business & Money

Sub-Category: Management and Leadership

13:27 Min

Conclusion

7 Key Points


Conclusion

The pandemic changed how we work, urging us to adapt to remote setups and flexible routines. To succeed, we need resilience, teamwork, and openness to change. By adopting new ways of working and focusing on growth, we can guide this evolving landscape with confidence and purpose.

Abstract

Karen Mangia, from Salesforce, offers helpful advice for working from home, focusing on avoiding exhaustion from excessive Zoom meetings and balancing work with family responsibilities. She encourages creating a comfortable workspace and setting boundaries to prevent burnout. Mangia stresses the importance of effective communication and collaboration for remote teams, highlighting the role of middle managers in building a strong work culture. In today's competitive job market, standing out means demonstrating your work ethic, using social media and referrals, and optimizing platforms like LinkedIn. Karen Mangia, an expert in remote work, underscores the need to adapt and shares valuable insights in her books.

Key Points

  • Accept remote work as a chance to enhance virtual skills and productivity.
  • Create a comfortable and professional home workspace to boost focus.
  • Establish rituals, routines, and boundaries to maintain work-life balance.
  • Elevate virtual meetings with interactive engagement and structured approaches.
  • Support remote teamwork through communication, collaboration, and micro meetings.
  • Adapt job search strategies to stand out in the WFH job market with rounded applications.
  • Middle managers play a cruc

Summary

COVID-19 prompts career reassessment for workers:

The COVID-19 pandemic has pushed us to rethink our careers in new ways. In 2020, a significant shift occurred as 74% of financial leaders expressed intentions to permanently move some employees to remote work. Surveys reveal that remote employees tend to be 47% more effective than those in traditional office setups. This highlights the importance of perfecting virtual work skills. By changing how we view work “ from a place we go to, something we do “ we can significantly boost our productivity, performance, and impact. 

Now's the time for a "Great Pause." The pandemic hit the brakes, giving us a chance to reflect on what truly matters. With the future uncertain, many are eager to steer their careers in new directions, searching for deeper meaning and reshaping their paths. It's a prime opportunity to redefine success for yourself.

Comfortable Work Space Boosts Productivity:

When the pandemic hit, many workers felt lost without their usual work routines. Suddenly, sweatpants became the standard attire for office work, and unexpected visitors like kids and pets crashed virtual meetings. But as remote work became the new normal, it was time for a change. Picture this: you're on a Zoom call, surrounded by dirty laundry in your sweatpants. Not exactly the professional image you want to portray, right? Your workspace speaks volumes about how seriously you take your job. 

So, it's time to spruce things up. Your home office should be your sanctuary, a place that motivates and energizes you. Start by getting the basics: a comfy chair, a desk, and good lighting. Add personal touches like photos or artwork that make you happy. 

Video Call Etiquette Tips:

Lift your laptop to eye level for a better impression on video calls. Don™t aim down, showing off your nostrils”nobody likes that view! Instead, find good lighting; natural light from a window works best, but if that's not available, a lamp or ring light can do the trick. Make sure there are no shadows on your face and avoid strong backlighting, which can make you look like a shadow puppet. Keep distractions out of your background to maintain a professional appearance. And wear headphones to block out background noise and keep everyone focused on the meeting. When you join a call, make sure you're on mute to avoid surprising everyone with unexpected noises, like your dog barking. Showing awareness of your surroundings will boost your credibility.

Life is full of interruptions, like when your kids barge into your office or your cat decides to take a stroll on your keyboard. But don't let them take over! Instead, take action: hug your kids, attend to your cat, and get them what they need. But remember, you're still in charge. Don't let these disruptions dominate your day.

Adopt œRituals, Routines, Boundaries:

Working from home means your job is always accessible, so it's crucial to establish healthy boundaries. Think back to your routine before remote work: when you went to the office, you had a set of habits like wearing specific clothes, taking a particular route, and arriving at a fixed time. Leaving the office often involved activities like picking up your kids or meeting friends at a bar. Maybe you listened to music or a podcast during your commute, which signaled the end of the workday. 

When you work remotely, it's easy for work and home life to blend. The constant pressure to be available for video calls can feel overwhelming. Without a clear boundary between your workspace and living space, simply closing the door to your home office might not be enough to switch off from work mode.

Create a schedule that includes breaks and sets a clear end to your workday. Eliminate any distractions that could disrupt your focus. Picture your ideal day and set up your workspace, boundaries, and routines to make it a reality. Always ask yourself, "Why not?" to break free from limitations.

Elevate Virtual Gatherings: 

Transform your virtual meetings into dynamic conversations, not one-sided lectures. Instead of simply sharing information, aim for lively exchanges that involve everyone. Interaction is key. Kickstart participation by sending out a question beforehand, prompting attendees to contribute their perspectives during the meeting. Utilize the chat feature to promote a comfortable environment for sharing thoughts and ideas. Appoint a moderator to ensure everyone gets a chance to speak up. 

Opt for video conferences only when essential. If you choose a video, stick to a structured approach. Prepare for virtual talks as thoroughly as you would for in-person ones. Keep your message concise and to the point.

Remote team success hinges on collaboration, communication, and co-creation:

Remote teamwork can be challenging, but with the right strategies, you can make it work. Here are some practical steps to help your team thrive:

  1. Listen Up: Ask your team members what they need to do their best work. People want connection and visibility, so encourage them to turn on their cameras during meetings or organize casual online meet-ups for a chat.
  2. Build Connections: Send personal messages, like texts or short videos, to show your human side. This kind of communication gets quicker responses than emails and helps strengthen bonds.
  3. Keep Meetings Short and Sweet: Long meetings are a thing of the past. Instead, break them into shorter sessions spread across a few days. Aim for 90-minute meetings over five days max to keep everyone engaged.
  4. Go Pre-recorded When Possible: Consider recording demos in advance to avoid technical glitches during live meetings. This reduces stress and ensures smoother presentations.
  5. Try Micromeetings: Host quick 15-minute meetings to encourage collaboration and boost attendance. Shorter meetings are more focused and efficient.
  6. Collaborate on the Go: Don't just present finished work. Involve your team in creating slides or finding solutions together. This promotes teamwork and ensures everyone's input is valued.
  7. Facilitate Interaction: Make meetings interactive by adding polls, quizzes, or simple voting activities. This keeps people engaged and provides valuable feedback.
  8. Prepare Thoroughly: Know your presentation inside out so you can improvise confidently. Being well-prepared allows you to adapt to any situation smoothly.

Set limits, empower kids, witness growth:

Parenting while working from home is a real juggling act. Take Patricia and Jack, for instance. Both work at NASA™s Johnson Space Center and had to balance their jobs with homeschooling their two daughters. It wasn't easy, but they found a way. They did something smart: they set up separate workspaces for each family member. This helped everyone focus. But here's the kicker: they didn't micromanage their kids. Instead, they set boundaries. They told their daughters they could only ask for help at certain times. This might seem strict, but it encouraged independence. At first, it was a bit rocky. But as time went on, something amazing happened. The girls started solving problems on their own. Patricia and Jack were surprised by how resourceful their daughters were.

Juggling work from home alongside kids can be tough. Take proactive steps to make it smoother. Firstly, communicate with your boss and your children's teachers. Let them know what you need to make things work. Utilize online resources to establish a solid routine. Websites and apps can assist in structuring your day, making it easier to manage both work and family responsibilities.

Create your success definition:

Setting ambitious goals is key to discovering your path to success. Sometimes you'll hit your targets, other times you won't, and occasionally you'll realize those goals weren't what you truly wanted. But remember, success isn't a fixed endpoint or a specific achievement. It's not just about money or titles or what others think. œSuccess is about making the most out of what you have. 

Accept flexibility over rigid timelines in life. Being adaptable opens doors to unexpected opportunities. Don't let setbacks discourage you; explore alternative paths. For instance, consider other avenues if a job promotion doesn't come as expected. Release the pressure of strict schedules for less stress and disappointment. Stay present, open to new possibilities, and celebrate achievements along the journey.

Achieving your goals isn't just about solo effort. Bring others along for the ride! Share responsibilities, communicate your needs to your boss, coworkers, and family, and be open to new approaches. In a world reshaped by COVID-19, sticking to old routines won't cut it. 

Meet Unchanged Needs Through Innovative Means:

The COVID-19 crisis dealt heavy blows to industries like air travel, car rentals, and live events. Sticking to old ways won't cut it anymore. To survive, we must adapt, innovate, and stay creative in this new normal.

Hosting a virtual event can be just as exciting as an in-person one with a bit of creativity. You can save on costs while still delivering a memorable experience. Instead of recording the event, make it live to make attendees feel the urgency of being there. Send out gift hampers before the event to build anticipation. Before the conference, ensure participants check their tech setup to avoid delays during the event. Make it fun by adding games and rewards for actions like sharing highlights on social media.

Middle Managers Drive Remote Work Culture:

When Jack Dorsey, the former CEO of Twitter, announced that all 5,300 employees could permanently work from home, Twitter prioritized building a strong remote work culture. Recognizing the need for flexibility, they engaged a diverse range of employees in discussions and actively listened to their desires. Twitter experimented with various strategies, swiftly discarding ineffective ones. They advocated for "micro-adjustments" like taking calls outdoors or scheduling breaks during meetings to enhance remote work success. Emphasizing the importance of time management, Twitter cautioned against overworking to avoid burnout. 

Establishing a strong corporate culture is vital for success, with middle management bridging executives and junior employees. They communicate needs, drive culture shifts, and gather feedback, promoting communication and trust. Instead of surveillance, empower remote workers and establish reporting processes for progress. Middle managers need training and support for remote work challenges to prevent burnout. They inspire teams by being assertive, decisive, and accountable, promoting trusting relationships that drive productivity and engagement.

Stand out in the WFH job market with rounded applications:

In today's job market, standing out is crucial. With a whopping 60% of the US workforce now working from home and unemployment rates nearing 14%, competition is fierce. Many industries are in flux, which can make finding a job seem overwhelming. But simply sending out resumes and filling in forms won't cut it anymore. Your resume and LinkedIn profile may describe you, but they don't show your true value.

In the competitive world of work, it's crucial to adapt and innovate continually. Let's make sure you stand out! Here are some practical tips:

  1. Showcase Your Work Ethic: Your resume might only partially reflect your work ethic. Create a video or website to demonstrate it. Show examples of your dedication, problem-solving skills, and commitment to excellence.
  2. Leverage Social Media: Use social media to shape the image you want employers to see. Post authentic content that highlights your skills, achievements, and personality. Build a network and engage with others in your field.
  3. Use the Power of Referrals: Referrals are gold. When asking for one, be clear and specific about what you bring to the table. Share examples of how you've excelled in the past. And remember, offering referrals can lead to reciprocity.
  4. Utilize LinkedIn: Send unsolicited recommendations on LinkedIn to showcase your appreciation for others' work. This gesture can lead to them returning the favor, boosting your credibility.

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