How We Work

Leah Weiss

How We Work

About this Author

Leah Weiss, PhD, is a researcher, professor, consultant, and author who teaches compassionate leadership at the Stanford Graduate School of Business. She is also the principal teacher and founding faculty for Stanford’s Compassion Cultivation Program, which was conceived by the Dalai Lama.

First Edition: 2018

Category: Health, Fitness & Dieting

Sub-Category: Alternative Medicine

Conclusion

7 Key Points


Conclusion

A compassionate and mindful workplace promotes personal growth, resilience, and collaboration, enhancing individual and organizational success. Integrating mindfulness, self-compassion, and courage creates a supportive environment for employees, leading to better outcomes and well-being.

Abstract

Leah Weiss, a corporate leadership consultant and professor, offers a practical guide based on her popular course at Stanford University™s Graduate School of Business, emphasizing its benefits in finding purpose, learning from failure, and enhancing work life. Mindfulness helps in maintaining focus, developing soft skills like compassion, and building support and openness at work. Weiss also addresses stress and overwork, advocating for self-reflection and courage in challenging workplace norms. Her practical approach and real-life examples encourage readers to develop resilience, compassion, and courage in their professional and personal lives.

Key Points

  • Toxic workplaces stem from harmful expectations.
  • Mindfulness practice combats negative thoughts and behaviors.
  • Purpose drives action and motivation.
  • Compassion actively addresses others' needs and suffering.
  • Self-compassion and understanding guilt versus shame prevent overwhelm.
  • Reflection on failure enhances personal growth and accountability.
  • Courage involves setting goals, taking action, and facing fear.

Summary

The œToxic Workplace Refers to Toxic Expectations

The term "toxic workplace" has evolved beyond physical hazards to include harmful expectations. Initially, in the 1980s, it referred to workplaces plagued by poor air quality and environmental toxins. Efforts to create greener buildings improved physical health but overlooked another toxic element: stress.

Many Americans overwork to gain status, believing that busyness is a sign of importance. However, this pursuit of status comes at a cost. High rates of addiction, obesity, divorce, depression, anxiety, loneliness, and burnout show the negative effects. In toxic workplaces, those who prioritize productivity and profit over employee satisfaction often succeed by pushing others aside.

During the 2008 financial crisis, the Harvard Business School introduced a Hippocratic Oath for Managers. While this oath didn't detail how managers could enhance their leadership, ethics classes offered some guidance. However, courses focusing on soft skills, such as critical thinking, are more beneficial. These courses teach collaboration and emotional intelligence, which are essential for effective leadership. Practicing mindfulness can further enhance these skills, leading to a more fulfilling work life.

Benefits of Mindfulness

Mindfulness practice helps you control unwanted thoughts and behaviors. It reduces the impact of these unwanted thoughts and behaviors on your life. There are three main types of mindfulness training: embodiment, meta-cognition, and focus. 

  • In embodiment training, you focus on your body. This helps ground you in reality, free from the distractions of the mind. Paying attention to your breath is a key aspect of embodiment training. Breath awareness can help manage stress, especially in challenging situations.
  • Meta-cognition is œknowing what we are experiencing while we are experiencing it. It's the first step in using mindfulness at work. This awareness helps us understand why we do things and where our focus lies. People who practice meta-cognition tend to have fewer biases. It's important to remember that not every thought we have, or that others have, is always true. This understanding can help us approach situations with a more open mind and better understanding.
  • The third form of mindfulness training, called focus, shares similarities with meta-cognition. When you focus, you're fully aware of where your attention is directed, yet you maintain a relaxed state, allowing you to enter a state of œflow. This flow state feels effortless, as you become deeply engrossed in the task at hand.

Discover Your Purpose

Purpose is the driving force behind action and creation. The stronger your purpose, the more motivated you feel. Any personally meaningful goal that you pursue with intention fuels your sense of purpose. Finding purpose in your work can make it more satisfying. Remember, no job is inherently great or terrible; your attitude toward it determines its worth. While purpose matters, it's important to keep your actions grounded and your expectations reasonable.

To assess your purpose, start by defining your top five values. This is an inventory of your work and personal commitments. Evaluate which values drain you and which ones motivate you. Ask people you care about to identify when they see you exhibiting the most engagement and energy. Identify any gaps between the values you cherish and how you enact them in your life. Keeping a journal can help track the activities that energize you and those that leave you feeling spent. Make note of the people who inspire you and why. Regularly review your journal to gain insights into your sense of purpose.

Understanding your purpose makes hard work feel less daunting. In an experiment where people were asked to ascend a steep slope, those with a clear purpose found the challenge less difficult than those without motivation. Your perception of a task's difficulty determines how hard it feels. Long-term goals are more motivating than short-term ones. While pursuing your life's purpose, you may face suffering, but it's more meaningful than suffering for something that doesn't matter to you.

The Power of Compassion

Compassion is more than just a feeling; it involves actively identifying and addressing others' needs and suffering. It is both simple and complex, and showing compassion does not indicate weakness. Recognizing and alleviating others' suffering is crucial. Research indicates that 70% of Americans believe incivility at work has reached crisis œproportions. This lack of compassion can lead to poor work quality, increased sick days, poor concentration, and even sabotage. 

Practicing compassion can make you healthier, happier, and more resilient. Understanding these benefits can motivate you to take meaningful action. Compassion is not just about feeling good; it's also about doing the right thing, which is a reward in itself. Values without action are meaningless.

The Strength of Self-Compassion

Self-compassion and understanding the difference between guilt and shame are essential for managing overwhelming feelings. Negative self-talk, often seen as motivating, can lead to increased procrastination, rumination, and fear. Accepting negative emotions rather than avoiding them helps build resilience. Feedback from others, even if negative, can be constructive rather than a reason for self-pity. Recognize your suffering as part of the human experience and treat yourself with kindness, not self-deprecation. Self-compassion allows you to accept help from others who recognize your needs, just as you would offer help to those in need.

Shame is a common feeling when dealing with emotions. In workplaces driven by rewards and fear, shame can be prevalent. It often arises from feeling overwhelmed and can lead to self-focus, which is not productive. It's important to differentiate shame from guilt. The œupside of guilt serves as a moral compass, keeping you honest and accountable. Everyone makes mistakes, and acknowledging them is more beneficial than trying to hide them.

Self-compassion is distinct from self-esteem. Society often emphasizes the importance of self-esteem, leading young people to compare themselves to others. Self-esteem implies, œI feel good if I am better than you. The pursuit of self-esteem can fuel narcissism, where individuals focus more on how they are perceived by others rather than on learning and growth. This mindset hinders their ability to connect and collaborate with others, as they seek to maintain a sense of superiority. However, when faced with someone they perceive as "better," these individuals often experience crushing feelings of inadequacy.

Reflecting on Failure Helps You Take Personal Responsibility, Enabling You to "Fail Better."

Entrepreneurs today adopt Samuel Beckett's phrase, "fail better," as a motto for the œaggressive optimism needed to take big risks with other people's money. Mindfulness practice encourages accepting failure, emphasizing that reflection gives it meaning. Reflection provides perspective and helps identify areas for improvement. When considering an idea or event, people often see what they expect to see. Moving to a more objective stance is challenging without reflection.

Cognitive Behavioral Therapy (CBT) helps you examine why you interpret situations in specific ways. By selecting a thought and weighing the evidence for or against it, you cultivate a œlearning mindset rather than a œperformance mindset.

Learning from failure is valuable yet challenging. Taking personal responsibility distinguishes those who bounce back from failure from those who are overwhelmed by it. Failing to take responsibility can lead to self-sabotage through self-criticism and rumination, or getting stuck in negative œrecycling thoughts. Perfectionism, setting unattainable standards, and fearing criticism, can hinder progress and hinder the ability to adapt and learn. Perfect is œthe enemy of starting, evolving, and learning.

Courage in Action

Courage involves setting a goal, taking steps to achieve it, and confronting fear head-on. Across diverse cultures, courage holds significant value, yet understanding and nurturing it remains a continual process. Courage inherently possesses moral weight and pushes you beyond your comfort zone to confront external challenges with integrity. Dr. Mona Hanna-Attisha's actions in Flint, Michigan, exemplify this, as she faced backlash for exposing health risks linked to water quality. Despite adversity, her courage ultimately led to uncovering the truth. Internal challenges also demand courage, requiring vulnerability and the willingness to seek support when needed. 

Avoiding fear may seem easier, but it chips away at emotional resilience and limits personal growth. To cultivate courage, gradually expose yourself to feared situations, maintaining mindfulness of your purpose. While not every obstacle may be overcome, taking action, no matter how small, is crucial. Remember, courage lies in facing challenges with clarity of purpose and mindful determination.

Courage is not uncommon in the workplace, but many employees hesitate to speak up against abuse or harassment. What factors contribute to courage? Some suggest a "hero gene" or higher compassion levels. However, the key trait among heroes is often a strong support network that enables them to act on their œheroic impulses. Effective leadership plays a crucial role in building courage. When leaders set high standards, teams tend to be more productive. Yet, excessive criticism can hinder even the most well-meaning employees. Conversely, avoiding important conversations can lead to significant financial losses. 

In environments that discourage dissent, many choose to remain silent and maintain the status quo. However, when leaders demonstrate courage by standing up for values and truth, courage can become œan organizational virtue.

Integrate Mindfulness in Business

Ray Dalio, CEO of Bridgewater, believes in "radical transparency" for effective organizations. He urges employees to speak openly about mistakes and weaknesses. This honesty helps people feel safer and more willing to ask for help. At Decurion, for instance, employees in conflict sit in a circle to resolve issues directly. While this method may not suit everyone, it can enhance teamwork. Companies should consider making mindfulness training mandatory if it significantly benefits business. Although Mark Benioff at Salesforce values mindfulness, he does not require employees to join meditation or mindfulness events.

Accepting mindfulness means acknowledging individual histories, pains, and flaws, leading to more compassionate workplaces. Incorporating mindfulness into business practices requires a thoughtful approach that recognizes the human aspect of work and aims to create a culture of openness and growth.

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